Privacy and Security Policy
Privacy & Security Policy
At [Alsero Tours] (“Company”, “we”, “us”), we respect your privacy and take the security of your personal data and online payments seriously. This Privacy & Security Policy explains what information we collect through our website, why we collect it, how we use it, and how we protect it.
By using our website and/or making a reservation or payment, you acknowledge and agree to the terms of this Policy.
1) Information We Collect
Depending on the service you request (tours, transfers, private experiences, boat charter, etc.), we may collect the following information:
- Identity information: name, surname, nationality (if required)
- Contact information: phone number, email address
- Reservation details: travel dates, number of participants, selected services, special requests
- Travel details (if necessary): hotel name, pickup/drop-off details, flight information
- Billing information: billing address, invoice details, tax details (if applicable)
- Passport information (only when required): passport number, date of birth, and similar details needed for specific services
- Technical information: IP address, browser type, device information, log records
- Cookie data: information collected via cookies and similar technologies
We only collect the minimum information required to provide the requested service.
2) Purposes of Processing Your Personal Data
We may process your personal data for the following purposes:
- To manage reservations and operational processes
- To provide travel services such as tours, transfers, private experiences, and boat charter services
- To communicate with you regarding your reservation and provide customer support
- To issue invoices and manage accounting processes
- To comply with legal obligations under applicable laws and regulations
- To prevent fraud, ensure transaction security, and improve service quality
- To improve website performance and user experience
3) Online Payment Security (Garanti BBVA Virtual POS)
All online payments made on our website are processed through an encrypted connection using SSL/TLS security protocols.
We do not see, store, or record your credit/debit card information.
Card details entered during payment are processed securely through Garanti BBVA Virtual POS infrastructure and the relevant bank’s secure payment systems.
Where applicable, transactions may be supported by 3D Secure verification for additional security.
4) Sharing of Personal Data
We may share your personal data only to the extent necessary to provide the requested service and to comply with legal obligations. This may include sharing with:
· Transfer companies and transportation providers
· Tour guides and operational staff
· Boat operators (for boat charter services)
· Hotels and accommodation providers (when necessary)
· Tour/activity suppliers and ticketing providers
· Banks and payment systems (for online payment processing)
· Accounting, legal, and IT service providers (only when necessary)
We do not sell or rent your personal data to third parties.
5) International Data Transfers
As we serve international guests, some of the service providers used for communication, website analytics, or cloud-based systems (e.g., email infrastructure, hosting, analytics tools) may be located outside Türkiye.
In such cases, personal data may be transferred and processed outside Türkiye in accordance with applicable data protection regulations and with appropriate technical and administrative security measures in place.
6) Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with legal and regulatory obligations. Certain data may be retained longer where required for accounting, tax, legal compliance, or dispute resolution purposes.
7) Cookies
Our website may use cookies and similar technologies to ensure proper functionality, improve user experience, and analyze website performance.
For more information, please review our Cookie Policy.
8) Data Security Measures
We implement appropriate technical and administrative measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:
- SSL/TLS encrypted communication
- Access controls and authorization restrictions
- System monitoring and security logging
- Regular software updates and security checks
9) Your Rights
You may have certain rights regarding your personal data under applicable laws, including the right to:
- Request information about whether your data is processed
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion or destruction of personal data where legally applicable
- Object to unlawful processing
- Request information about third parties to whom your data has been disclosed (where applicable)
To exercise your rights, you may contact us using the details below.
10) Contact Information
If you have any questions regarding this Privacy & Security Policy or your personal data, please contact us:
Company Name: [ALSERO TURIZM TICARET LTD. STI.]
Address: [Balgat Mh. 1410. Cd. Yasan Apt. No:2/1 Çankaya/ANKARA]
Email: [info@alserotours.com]
Phone: [+90 533 9659191]
11) Updates to This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in our services, legal requirements, or security practices. The updated version will be published on this page with the effective date.
Effective Date: [10/02/2026]